Product Manager - Value Added Services

This onsite Product Manager role in JPMorganChase's Business Banking focuses on leading the end-to-end lifecycle of value-added offerings, representing the voice of the customer to shape profitable solutions. Based in New York, NY, the position offers a salary range of USD 122,550 to 201,000 per year and requires a minimum of six years of relevant experience.

Responsibilities

• Define the product strategy and vision to deliver measurable value for customers
• Lead discovery efforts and market research to uncover customer needs and incorporate them into the roadmap
• Own and maintain a product backlog aligned with the strategic roadmap and value proposition
• Establish a framework to track key success metrics such as cost, features, risk posture, and reliability
• Collaborate with Design, Data, and Technology to execute large-scale initiatives and work with Risk, Controls, Compliance and Legal to sustain a robust risk environment
• Oversee production support, issue and defect resolution, and prioritization

Requirements

• Six or more years of experience in product management or a related domain
• Advanced understanding of the product development life cycle, design processes, and data analytics
• Strong communication, analytical, and problem-solving skills
• Proficiency with JIRA, Microsoft Office tools, and Confluence
• Proven ability to lead life cycle activities from discovery through ideation, strategic development, requirements definition, and value management
• Ability to thrive in a cross-functional environment, balance multiple responsibilities, scope projects, prioritize effectively, and collaborate within a team

Technologies

• JIRA
• Microsoft Office
• Confluence

Benefits

• Base salary
• Commission-based pay and/or discretionary incentive compensation (cash or equity)
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About Us

Chase is a premier financial services institution serving a broad spectrum of households and small businesses with a diverse range of products. The firm prioritizes building engaged, lifelong relationships and putting customers at the center of every decision while supporting small businesses, nonprofits, and cities with tailored financial solutions.

The company offers a competitive total rewards package that reflects role, experience, skill, and location. Eligible roles may include commission-based pay or discretionary incentive compensation, paid in cash or equity, in recognition of individual achievements. A variety of benefits and programs are available based on eligibility, including comprehensive health care coverage.

Chase values its people as the key to its success and maintains a strong commitment to diversity and inclusion. The organization is an equal opportunity employer and does not discriminate based on protected attributes including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or other bases.

About the Team

Our Consumer and Community Banking division serves Chase customers with a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment guidance, small business loans, and payment processing. The group leads nationally in credit card sales and deposit growth and offers widely used digital solutions, all while achieving top customer satisfaction. Business bankers in the Consumer Bank provide financial solutions to small business owners across the United States, offering financing and advisory support as they start, operate, and grow their businesses. The team partners with clients throughout the journey, investing in communities and people for the long term.

Preferred Qualifications, Capabilities, and Skills

• Demonstrated experience in a highly matrixed, complex organization
• Strong understanding of small business customers and their needs
• Experience with digital and/or ACH payments products