Product Operations Enablement Manager – Vice President

Join JPMorgan Chase in Wilmington, Delaware, onsite, as a VP level Product Operations Enablement Manager within Consumer & Community Banking Product Operations. Lead an enablement team focused on scaled Agile practices and deliver the organization’s largest strategic priorities across multiple products and portfolios. The role offers a competitive salary range of USD 118,750 to 197,000 per year and emphasizes coaching, governance, and operational excellence to support cross-functional collaboration.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Responsibilities

• Teach large program teams how to apply Discovery, Planning, and Delivery across products and lines of business
• Drive integration across portfolios, breaking down silos and promoting collaboration across the organization
• Lead a team of coaches and facilitators responsible for teaching new ways of working in a matrixed environment, guiding the shift to value‑driven execution
• Champion and lead enterprise‑wide change initiatives, promoting adoption of new PDLC best practices, processes, tools, and ways of working across affected teams and portfolios
• Observe and identify opportunities to improve operational frameworks, governance structures, and tooling to boost efficiency at scale
• Serve as a trusted advisor to program and product leaders, delivering strategic insights, transparent reporting, and proactive risk management; communicate context, strategy, and value proposition to align and motivate
• Build, mentor, and inspire a high‑performing team, fostering integrity, accountability, inclusion, and continuous improvement
• Oversee identification, escalation, and resolution of risks and issues that may impact program or portfolio performance, ensuring blockers are addressed

Requirements

• Bachelor’s degree in Business, Finance, Technology, or related field
• 6+ years of experience in product management, program management, or portfolio operations within a large, matrixed organization
• Experience with large‑scale Agile and/or Product Operating Model transformations
• Expertise in multiple delivery frameworks, including Scrum, Kanban, SaFE, Lean, Theory of Constraints, and Product Development Flow
• Deep expertise in Product Development Lifecycle methodologies, operational frameworks, and governance
• Experience as a key contributor in a product development role (for example, product manager, software engineer, or designer)
• Proven track record managing multiple teams and large‑scale, cross‑functional programs across multiple products or portfolios
• Demonstrated ability to lead teams, develop talent, and drive organizational transformation
• Strong executive communication, stakeholder management, and strategic problem solving skills
• Ability to influence, align, and rally diverse groups toward enterprise goals

Technologies

• Scrum
• Kanban
• SaFE
• Lean
• Theory of Constraints
• Product Development Flow

Additional Information

• This role requires the ability to physically work in our offices 5 days a week
• Applicants must be authorized to work for any employer in the United States. We are unable to provide immigration sponsorship or take over sponsorship of an employment/work visa at this time (including but not limited to H1B, H4 EAD, OPT, TN, or L visas)
• Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting
• This role does not provide relocation assistance, so all candidates must be local to the work locations listed or willing to relocate on their own immediately upon hiring