Product Operations Measurement & Insights - Vice President

Join JPMorgan Chase in a senior Product Operations leadership role focused on Measurement & Insights. As Vice President, you’ll operationalize measurement capabilities, steer insights reporting, and enable data‑driven decision making across the Product, Experience and Technology teams. This on‑site position is based in Columbus, Ohio, and offers a comprehensive rewards package designed to support your career and work‑life balance.

Benefits

• Comprehensive health care coverage
• On‑site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Commission‑based pay (for eligible roles)
• Discretionary incentive compensation (cash and/or forfeitable equity)

Responsibilities

• Organize and present complex information in a strategic, compelling way to elevate PXT reporting and support decision making at all levels
• Lead PXT‑wide performance analytics, including trend analysis, benchmarking, and identifying key performance drivers to inform actionable insights
• Design and run experiments to test hypotheses, supporting analyses to validate business assumptions and measure impact
• Promote metrics governance to ensure data consistency, quality, and alignment across all Product Operations reporting and analytics initiatives
• Manage and deliver execution and program management activities across key workstreams to advance strategic objectives
• Engage with PXT leadership and partners to communicate strategic priorities and recommended improvement opportunities
• Contribute to expanding knowledge resources, persona‑based user guides, and best practice playbooks to drive consistent adoption
• Track project milestones and communicate potential delays or blockers to leadership

Requirements

• Bachelor’s degree in Business, Finance, Economics or related field
• 7+ years of relevant experience in Consulting, Strategy, Transformation, Analytics, Product or Business Management roles
• Experience analyzing complex metric trends to generate actionable insights and support data‑driven decision making
• Advanced skills in Microsoft Excel and PowerPoint
• Excellent attention to detail, along with strong project management and organizational abilities
• Self‑starter with strong time management and prioritization skills
• Adept at building internal relationships across a broad range of functions
• Ability to execute and identify enhancement opportunities across end‑to‑end processes
• Self‑motivated and able to work independently
• Strong written and verbal communication, analytical and problem‑solving capabilities

Technologies

• Microsoft Excel
• Microsoft PowerPoint
• Align
• JIRA
• Confluence

About Chase

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to nurture engaged, lifelong relationships and place customers at the center of everything we do. We also support small businesses, nonprofits and communities by delivering solutions to meet diverse financial needs.

About the Team

Our Consumer & Community Banking division serves Chase customers across personal banking, credit cards, mortgages, auto financing, investment guidance, small business loans and payment processing. We are proud to lead the U.S. in credit card sales and deposit growth, and to offer the most‑used digital solutions, while maintaining top customer satisfaction.

The Digital team is dedicated to creating innovative, industry‑leading products and experiences that help customers access, share and control their financial data to make informed money decisions. The team champions innovation while upholding the firm’s principles of security, customer control, convenience and privacy.