Senior Product Manager – Applied AI - Vice President

On-site in New York, JPMorgan Chase seeks a Senior Product Manager for Applied AI focused on Co Branded Cards. This role leads the discovery and delivery of automation- and agent-enabled AI workflows designed to speed, improve quality, and increase control across the product lifecycle. You will partner with design, data, engineering, operations, legal, risk, and compliance to build trusted, scalable solutions and deliver minimum viable releases.

Responsibilities

• Engage business users and customers to understand needs, map pain points, and validate solutions through rapid testing and feedback
• Co-develop the product vision, strategy, roadmap, and release plan for applied generative artificial intelligence use cases
• Translate complex processes into clear responsibilities across automation agents, tools, and people, including exception paths and approvals
• Build and manage a business-outcome-driven backlog focused on performance, accuracy, value, and user experience
• Partner with engineering teams to define requirements, acceptance criteria, and iterative delivery milestones in an agile model
• Embed responsible artificial intelligence practices from day one, including explainability, audit trails, testing, and control evidence
• Drive alignment across business, finance, technology, architecture, operations, legal, risk, and compliance stakeholders
• Define and track key performance indicators such as adoption, time saved, quality, accuracy, throughput, and operational risk exceptions
• Lead change management with frontline and operations teams through training, enablement, communications, and feedback loops
• Ensure solutions meet security, privacy, and regulatory expectations for data protection and usage
• Monitor outcomes post-launch and continuously improve product performance, reliability, and usability

Requirements

• Bachelor’s degree in computer science or a related engineering field, or equivalent practical experience
• 10 or more years of product management experience delivering enterprise software or digital products
• 2 or more years building or managing generative artificial intelligence products, autonomous workflows, or human-in-the-loop decision systems
• Recent experience delivering applied artificial intelligence solutions in regulated or high-volume environments
• Ability to break down complex workflows into clear requirements, operating steps, and measurable outcomes
• Working knowledge of governance concepts such as controls, auditability, monitoring, and risk management for artificial intelligence systems
• Strong customer focus with demonstrated ability to translate user needs into simple, high-impact product experiences
• Excellent written and verbal communication skills, including influencing without direct authority
• Strong analytical skills with a track record of using data to prioritize, measure impact, and drive decisions
• Proven ability to lead cross-functional teams and manage multiple initiatives with clear structure
• Comfort working in fast-paced environments with changing priorities and iterative delivery expectations

Technologies

• Cloud-based platforms
• SaaS

Benefits

• Base salary
• Commission-based pay
• Discretionary incentive compensation (cash and/or forfeitable equity)
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Preferred qualifications, capabilities, and skills

• Master of business administration or advanced degree in a related field
• Experience in cards, payments, lending, or partner-based consumer financial products
• Experience with software as a service products, data analytics products, or cloud-based platforms
• Familiarity with experimentation, rapid prototyping, and product discovery methods
• Experience designing operational workflows for frontline or back-office teams
• Experience defining evaluation and quality frameworks for nondeterministic system behavior
• Strong understanding of automation platforms and workflow orchestration patterns

About us

Chase is a leading financial services firm, serving nearly half of America’s households and small businesses with a broad range of financial products. The firm’s mission is to foster engaged, lifelong relationships and place customers at the center of every decision, while supporting small businesses, nonprofits, and cities with tailored financial solutions.

Chase offers a competitive total rewards package, including a base salary tied to the role, experience, and location, with eligibility for commission-based pay and discretionary incentive compensation. A comprehensive suite of benefits accompanies the compensation, including health care, retirement savings, and a variety of programs designed to meet employee needs.

We recognize that our people are our strength. Chase is an equal opportunity employer that values diversity and inclusion and does not discriminate on any protected attribute. We are committed to supporting a diverse, inclusive workforce.

About the team

Our Consumer & Community Banking division serves Chase customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead in credit card sales and deposit growth while delivering the most-used digital solutions and ranking high in customer satisfaction. The Cards and Merchant Services domains partner to provide a robust portfolio of Chase-branded and co-branded cards, along with secure payment, fraud, and data security services across global currencies.