Product Operation Manager, Operations Platform

Benefits and culture

On site in San Jose, this role centers on shaping the operations platform that powers TikTok’s frontline teams. You will influence how tools are adopted, how standard operating procedures are built, and how data informs ongoing improvements. TikTok emphasizes collaboration, impact, and continuous learning, with a comprehensive benefits package designed to support health, finances, and well being.

• Medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time, prorated on hire with accruals increasing with tenure

Responsibilities

• Own operations strategy development and the overall mechanism design of the TikTok operations platform.
• Enable rapid setup and launch for diverse and complex business scenarios.
• Drive adoption of operation tools and mechanisms, and build reusable operation solutions and SOPs.
• Collect feedback from front-line users and stakeholders, identify problems, propose improvements, and guide strategy, process, and feature optimization.
• Track key data, review results, and continuously refine the operations strategy and processes.

Requirements

• Bachelor’s degree or higher with 3+ years of internet product operations experience.
• Strong logical thinking and systematic skills; ability to abstract common business models and build standard operations capabilities and SOP systems.
• Excellent communication and analytical thinking; capable of identifying business problems and delivering practical operation solutions.
• English proficiency suitable for professional work (C1 or above).
• Strong cross-cultural communication skills and the ability to collaborate effectively with diverse teams.

Compensation and location

• Location: San Jose, CA, onsite
• Salary: USD 93,600 – 220,400 per year (base)

Compensation may vary outside the stated range based on qualifications, skills, competencies, and location. Base pay is part of the total package, which may include discretionary bonuses, incentives, and restricted stock units.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why join us

Inspiring creativity is central to TikTok’s mission. Our innovative product helps people express themselves, discover content, and connect with others, supported by diverse, global teams that collaborate to create value for communities and elevate the user experience.

Diversity and inclusion

TikTok is committed to an inclusive workplace where employees are valued for their skills, experiences, and unique perspectives. We aim to reflect the communities we reach and celebrate diverse voices across the globe.

Accommodations

TikTok provides reasonable accommodations in our recruitment process for candidates with disabilities or other protected reasons. If you need assistance, please reach out to us for support.