Product Operations Manager (LLM)

This role leads product operations for TikTok's Minor Safety LLM program, guiding model strategy, data production, and the adoption of scalable LLM tools.

Responsibilities

• Own model strategy and operations for TikTok Minor Safety, collaborating with cross functional teams across the end-to-end process of design, optimization, training, and evaluation. Identify performance gaps and model vulnerabilities, proposing actions to continually improve quality.
• Manage the full data production lifecycle, including defining dataset standards, conducting model evaluations, and ensuring high-quality data delivery.
• Explore and adopt the latest Large Language Model tools to optimize data production workflows, boosting efficiency and scalability. Track industry trends to build smarter data systems.
• Research emerging model training methodologies from academia and industry, diagnose weaknesses in training data, and propose innovative solutions to improve data generalization, production efficiency, and coverage.

Requirements

• Bachelor’s or Master’s degree or above in Computer Science, English, Statistics, Philosophy, or related fields.
• Solid foundational understanding of machine learning, including Large Language Models and Transformer architectures.
• Strong project management and operational skills with experience in end-to-end project workflows; ability to collaborate efficiently in cross-functional teams and communicate with both technical and non-technical stakeholders.
• Experience in Trust & Safety, content moderation, or familiarity with content safety compliance requirements is a strong plus.
• Hands-on experience in data analysis or model optimization is preferred.

Benefits

• Medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time, prorated upon hire with increasing accruals by tenure

About the Team

• We are building the next generation of content safety and governance systems at TikTok, with a strong focus on protecting minors and teens at global scale.
• Our team sits at the intersection of product, policy, and AI, leveraging large language models and multimodal technologies to design safety mechanisms that are proactive, scalable, and measurable. We collaborate with Policy, Legal, Algorithm, and Engineering to translate regulatory and safety requirements into real-world product solutions that protect users while preserving a high-quality user experience.

About TikTok

• TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

• Inspiring creativity is central to TikTok's mission. Our product helps people express themselves, discover, and connect, backed by global, diverse teams.
• We pursue impactful work with curiosity, humility, and a collaborative culture. We value learning, resilience, and an Always Day 1 mindset to drive breakthroughs for users and the company.

Diversity & Inclusion

• TikTok is committed to an inclusive space where employees are valued for their skills, experiences, and perspectives. The company aims to reflect the communities it reaches and celebrates diverse voices to achieve its goals.

TikTok Accommodation

• TikTok provides reasonable accommodations in recruitment for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other protected considerations. For assistance or accommodations, contact https://tinyurl.com/RA-request

For Los Angeles County (Unincorporated) Candidates

• Interacting and occasionally having unsupervised contact with internal or external clients and colleagues
• Handling and managing confidential information, including proprietary data and access to IT systems
• Exercising sound judgment in relevant scenarios