Product Operations Manager, AI Agent, SMB

TikTok offers a comprehensive benefits package and a culture that prioritizes creativity, collaboration, and growth. This onsite role in San Jose, CA, as a Product Operations Manager for AI Agent in the SMB segment carries a competitive annual salary range of USD 121,600 to 288,000.

The team pursues meaningful impact from day one, supported by diverse, global colleagues and a mindset focused on continual learning and innovation. Employees gain access to day one medical, dental, and vision coverage, a 401(k) plan with company match, paid parental leave, disability and life insurance, wellbeing benefits, and generous time off including 10 holidays, 10 paid sick days, and 17 days of Paid Personal Time that accrues with tenure.

Responsibilities

• Marketplace Management: Lead the operation and ecosystem development of the AI Skill Marketplace within SMB.
• Ecosystem Governance: Define and refine rules for developer certification (1P/2P/3P), skill tiering, and monetization/incentive policies.
• Supply Growth: Attract and onboard high-quality developers (1P/2P/3P), establish standards, and manage tools like Web IDE and Sandbox.
• Demand Growth: Execute user acquisition strategies across regions, optimize storefront distribution, and track ROI and effectiveness.
• Platform Synergy: Collaborate with Product and R&D to optimize developer consoles, user storefronts, and core infrastructure (Admin, Data tracking).
• Strategy Insight: Research global ecosystem models (GPT Store, AI Native) to refine Marketplace strategy.

Requirements

• Bachelor's degree with 3+ years in Product Operations, Ecosystem, or Marketplace management.
• Familiarity with AI Agent and Skill concepts, two-sided marketplaces, and platforms such as TikTok Ads Manager (TTAM).
• Strong analytical thinking and governance skills for complex rules and incentive systems.
• Data-driven mindset with ability to use funnels and attribution for growth optimization.
• Excellent cross-functional collaboration in a global, fast-paced environment.
• Ad Tech or AI background is preferred.

Technologies

• Web IDE
• Sandbox
• TikTok Ads Manager (TTAM)
• GPT Store
• AI Native

Benefits

• Medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time, prorated upon hire with accruals increasing with tenure