UX Product Jobs

54 jobs found

17d ago

UX Research Lead

Citi New York, NY

New York, NY

17d ago

$192k - $288k/yr Full time Manager Ai Workflows Artificial Intelligence

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Job Description

Citi is hiring a UX Research Lead (onsite) in New York, NY to lead end-to-end research programs and shape an AI-enabled research practice.

Responsibilities

Own the full UX research lifecycle for assigned product domains: scoping, methodology design, execution, analysis, synthesis, and stakeholder delivery.
Define and maintain an annual research roadmap aligned to business priorities, product plans, and client experience goals; reprioritize as needs evolve.
Run mixed-methods programs using the right approach, including survey research, in-product intercepts, behavioral analytics, usability studies, longitudinal panels, regression, and driver analysis.
Act as the primary research partner to senior stakeholders across Product Management, Technology, Design, and Business leadership.
Lead “voice of the client” efforts by synthesizing multi-source inputs into actionable recommendations for product roadmaps and design direction.
Maintain research quality and methodological integrity through peer review and documentation standards suitable for executive and regulatory scrutiny.
Recruit, manage, and mentor junior and mid-level researchers, including guidance on methodology, communication, and professional development.
Track and communicate research impact: connect insights to downstream decisions, measure ROI, and report progress to leadership.
Collaborate with Data, Analytics, and CX teams to combine behavioral and quantitative signals with self-reported research data.
Present findings across audiences from product squads to Director-level and above, tailoring communication to drive understanding and action.
Set the strategic vision for AI-integrated UX research, identifying where AI tools, intelligent knowledge repositories, and automated synthesis can augment (not replace) human judgment.
Design and implement a living research intelligence layer (structured, queryable knowledge repository) to make accumulated insights available on-demand across the product development life cycle.
Establish a proactive research cadence including always-on behavioral data ingestion, rapid weekly insight dispatch, and quarterly foundational studies.
Lead AI-assisted research workflow integration: AI-powered synthesis, automated transcript coding, survey quality flagging, longitudinal trend tracking, and concept pre-testing using synthetic panel methodologies.
Define governance for responsible AI research use, including confidence weighting, freshness models, PII scanning, hallucination detection, and researcher-in-the-loop review.
Partner with Engineering, AI/ML, and Platform teams to support technical infrastructure for an intelligent, always-on research knowledge system.
Establish or scale a UX Research Center of Excellence (CoE) with frameworks, playbooks, templates, and training materials to improve research literacy.
Evaluate emerging methodologies and tools (including generative AI for insight synthesis, automated usability testing platforms, and synthetic user modeling) with emphasis on validity and responsible use.
Define where UX Research fits into Agile and AI-enabled delivery, including clear research touchpoints at discovery, definition, design, development, and post-launch.
Increase organizational research literacy by coaching Product Managers, Designers, and Technology leads on commissioning research and interpreting findings.
Represent the UX Research function at the executive level, advocating for research investment and positioning research as a business value driver.

Requirements

10+ years of relevant experience
Strong attention to detail and analytical skills
Significant experience on complex, enterprise-scale design projects
Excellent communication and presentation skills
Proficiency with professional design tools, such as Sketch, Figma, AdobeXD, Axure, InVision
Significant experience using or creating design systems
Strong aptitude for coaching and mentoring junior designers
Keen interest in or knowledge of banking or finance
HTML/CSS development skills
Software Development or Program Management experience
Participation in external UX groups or communities

Technologies

AI-enabled product environment
AI-powered synthesis
Automated transcript coding
Synthetic panel methodologies
Hallucination detection
Sketch, Figma, AdobeXD, Axure, InVision
HTML/CSS
Agile
AI/ML
Generative AI
Automated usability testing platforms

Benefits

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Planned time off (vacation)
Unplanned time off (sick leave)
Paid holidays
Discretionary and formulaic incentive and retention awards (for eligible employees)

Additional Details

Location: New York, NY (onsite)
Salary: USD 192,000 - 288,000 per year
Time type: Full time
Job family group: Technology
Job family: Digital Design Engineering
Education: Bachelor’s/University degree (Master’s preferred)
Anticipated close date: Sep 02, 2026

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19d ago

Sr. Manager, UX Research & Marketing Operations, Relay Product and Tech - Relay Marketing

Amazon.com Services LLC Bellevue, WA

Bellevue, WA

19d ago

$199k - $270k/yr Full time Manager Marketing Customer Experience

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Job Description

This senior leadership role combines Relay Marketing UX research and Voice of Carrier (VOC) research with Marketing Operations. You will set the research agenda, translate carrier feedback into actionable themes, and build the operating model that helps the marketing organization plan, execute, measure, and optimize programs at scale.

Role Focus

Lead the end-to-end carrier research function for Relay Marketing, including the strategic research roadmap and insight delivery into marketing decisions.
Own VOC collection across multiple channels and synthesize qualitative and quantitative signals into clear, closed-loop actions.
Manage Marketing Operations to ensure systems, processes, and tooling support efficient campaign execution and measurement.

Key Responsibilities

Own the Relay Marketing carrier research function end to end, ensuring research outputs influence product marketing decisions, carrier communications, and experience improvements.
Build and evolve VOC collection methodologies across channels to capture signal from carriers of all sizes and engagement levels.
Establish frameworks to synthesize carrier feedback into actionable themes, and implement mechanisms to close the loop so carriers see their feedback reflected in product and experience changes.
Partner with Product, Product Marketing, and Design to incorporate carrier insights into roadmap planning, launch strategies, and messaging development.
Lead Marketing Operations, including planning, execution, measurement, and optimization of marketing programs.
Oversee campaign operations, marketing technology stack management, audience segmentation and targeting infrastructure, and performance measurement frameworks.
Drive operational maturity through scalable workflows, SLAs, and quality standards that enable faster execution without reducing precision.
Identify automation opportunities and build business cases for tooling investments that increase capacity and improve outcomes.
Hire, develop, and retain a high-performing team of researchers and operations managers, promoting curiosity, ownership, and continuous improvement.
Set goals and expectations, provide regular coaching and feedback, and create development paths that grow individual contributors into future leaders.
Manage team capacity and prioritization so resources align to the highest-impact work while limiting time spent on reactive, low-value requests.
Act as the connective tissue between carrier insights and marketing execution to ensure learning directly informs how the organization goes to market.
Build trusted relationships with Product, Operations, and Business Development leaders and position the team as an indispensable partner in decision-making.
Prepare and deliver regular readouts to VP+ audiences, translating research findings and operational metrics into narratives that drive action.

Minimum Requirements

Experience building, executing, and scaling cross-functional marketing programs.
Experience understanding needs of business and end customers and translating them into appropriate solutions.
8+ years of experience in UX research, marketing operations, or a related field, including at least 4 years in a people management role leading teams of 6+.

Preferred Qualifications

Experience in transportation or supply chain.
Experience in management with demonstrated leadership and the ability to take on and create new assignments.
Experience across the full range of research methods, including qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas.
Experience producing executive-level written materials and presenting to executive audiences.
Experience recruiting and developing high-performing teams that deliver outsized results.

Compensation and Location

Location: Bellevue, WA (onsite)

Salary: USD 199,200 to 269,500 per year

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

About the Team

Amazon Relay is a freight hauling platform connecting carriers with Amazon loads. The Relay Marketing team drives carrier-facing communications, product launches, and engagement strategies that support carrier adoption and satisfaction. This role is foundational to how the team listens to carriers and operates as a marketing organization, making it one of the highest-leverage leadership positions on the team.

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20d ago

UX Research Manager

Retool San Francisco, CA

San Francisco, CA

20d ago

$194k - $260k/yr Full time Manager Customer Experience Design

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Job Description

Lead UX research that turns user and product signals into product strategy and design direction in the AI era.

Responsibilities

Partner with stakeholders to identify knowledge gaps, latent assumptions, and open questions to prioritize the highest-impact research opportunities.
Plan, conduct, and analyze studies using a mix of qualitative and quantitative methods, including tactical usability testing, in-depth interviews, in-product surveys, and other approaches.
Maintain a balance of speed and research rigor, adapting methods to work within project constraints.
Triangulate insights across user research, product usage, support interactions, and market signals to uncover meaningful patterns.
Turn complex findings into clear, compelling stories for teams across the organization, including product, design, engineering peers, and executive stakeholders.

Requirements

5+ years of experience in UX research, product research, or a related field, ideally within Enterprise SaaS or technical platform environments.
Proven ability to own research projects end-to-end, from scoping through execution and analysis, using both qualitative and quantitative methods.
Strong synthesis and storytelling skills, with the ability to convert ambiguity into actionable clarity for different audiences.
Experience shaping product direction through early-stage generative research and iterative usability testing.
Comfort working in ambiguous problem spaces with a bias toward action; strategic thinking paired with hands-on execution.
Deep curiosity about how complex systems work, especially technical workflows and developer tools.
Excellent collaboration and communication skills, including experience bringing others into the process and aligning teams around user insights.
Ability to manage multiple priorities, appropriately scope projects, and deliver high-quality work on time.

Benefits

Comprehensive benefit plan, including medical, dental, vision, and 401(k).

Nice-to-Haves

Bachelor’s or advanced degree in Human-Computer Interaction, Psychology, Human Factors, Computer Science, or a similar field.
Experience working on AI products, including an understanding of how they work and implications for user interaction.
Familiarity with design thinking frameworks, usability evaluation techniques, and A/B testing.
Interest in leading and growing a small UXR team.

Location & Compensation

Location: San Francisco, CA (hybrid)
Salary: USD 194,000 - 260,000 per year (base pay range)
For U.S. candidates: the range may include multiple career levels and will be narrowed during interviews based on scope, responsibilities, experience/qualifications, and location.
Additional compensation (equity and/or commission) depends on the position offered.
Pay and benefits are subject to change.

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23d ago

Senior Project Manager, UX Research Operations

Starbucks Seattle, WA

Seattle, WA

23d ago

$113k - $170k/yr Full time Manager Senior Operations Management

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Job Description

Starbucks is looking for a Senior Project Manager for UX Research Operations in the greater Seattle area (onsite). In this role, you will help digital product teams run research more effectively by improving research operations, managing study logistics, and strengthening the systems that support recruiting and participant operations. You can expect a structured, cross-functional environment supported by practical tools and clear operational ownership.

Onsite work: Work onsite 4 days/week at the Starbucks Support Center in Seattle, with occasional local travel.

What you will do

Streamline UX research operations by identifying process gaps and executing improvement plans.
Own research study logistics, including setup and coordination such as Miro boards, equipment preparation, observation rooms, and travel needs.
Increase team efficiency by managing and implementing research tools.
Track the status and progress of UX research recruiting requests.
Recruit and schedule research participants across US and Canadian company-owned markets.
Partner with Coffeehouse leaders and partners to support research needs.
Manage participant-related operations, including participant panels, consent forms, and data usage reviews.

What you bring

5+ years of research operations management, including scope, time, cost, risk, quality, procurement, and communications.
5+ years working with UX research teams on complex or mid-sized projects.
5+ years building strong cross-functional relationships.
2+ years mentoring research professionals in research operations.
5+ years of corporate experience in large, matrixed organizations.
Strong communication, problem-solving, and a process-oriented mindset.
Experience recruiting and scheduling research participants.
Strong Microsoft Outlook and Microsoft Teams experience (Teams Live events are a plus).
Experience using UX tools such as Figma and Jira.
Ability to work onsite 4 days/week at the Starbucks Support Center (Seattle), with occasional local travel.

Tools you will use

Miro
Microsoft Outlook
Microsoft Teams
Figma
Jira

Compensation and benefits

Salary: USD 112,900 - 169,500 per year.

Medical, dental, vision, and basic and supplemental life insurance
Other voluntary insurance benefits
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to backup care
DACA reimbursement
Access to other educational opportunities

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24d ago

UX Research Manager, Digital UX & Design

Starbucks Seattle, WA

Seattle, WA

24d ago

$146k - $244k/yr Full time Manager Customer Experience Design

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Job Description

Starbucks is seeking a UX research manager for Digital UX & Design to lead research and insight delivery that improves decision-making across customer and partner experiences. This role manages a team and drives generative and evaluative research across Starbucks’ global digital ecosystem.

Location

Seattle, WA (onsite)

Compensation

USD 146,300 - 243,900 per year

Responsibilities

Manage and grow a diverse and inclusive team of UX researchers focused on customer and partner digital products
Oversee generative and evaluative research across multiple product portfolios and initiatives
Partner with coffeehouse operations leads, designers, product managers, and engineers to shape research approach and strategy
Advocate for customers and partners by sharing evidence of user needs with the digital team, operations partners, and other stakeholders
Ensure research findings are clear, timely, and actionable for decision-makers
Drive continuous improvement in research operations, tooling, and workflows through hands-on action
Coach and uplevel researchers on methodology, storytelling, and stakeholder engagement
Co-create and support the broader research strategy under the Director of Research & Strategy
Represent and reinforce company values of Craft, Results, Courage, Belonging, and Joy in everyday work

Requirements

Minimum 7 years of UX research experience, including empathetic people management and mentorship
Strong grounding in both evaluative and generative research methods, with the ability to troubleshoot and refine approaches
Ability to manage multiple workstreams and stakeholders simultaneously
Strong communication and synthesis skills
Preferred experience in retail, eCommerce, hospitality, and food & beverage
Preferred experience with design-led, human-centric design focused organizations
Ideal experience supporting testing for operation or production-line focused experiences and tools
Preferred experience with agency and vendor partnership models, including accelerating testing with external collaborators and temporary staff

Benefits

Medical, dental, and vision coverage
Basic and supplemental life insurance
Other voluntary insurance benefits
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time accrued at 1 hour for every 25 hours worked
Eight paid holidays
Two personal days per year
Eligible partners participation in a 401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Access to backup care and DACA reimbursement
Reasonable accommodations for job applicants with disabilities via applicantaccommodation@starbucks.com or 1(888) 611-2258

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29d ago

Director, UX Research

NBCUniversal New York, NY

New York, NY

29d ago

$175k - $200k/yr Full time Manager Ai Workflows Customer Experience

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Job Description

Join NBCUniversal and help shape research that improves Peacock product experiences. This hybrid role in New York brings an opportunity to lead a research roadmap, set methodological standards, and translate findings into strategic, actionable recommendations across the product lifecycle.

What you’ll do

Partner with cross-functional teams across Commerce and Viewing Product, Design, Analytics, and Product Marketing to advise on research questions and select appropriate methods and tools
Own and drive a research roadmap that aligns stakeholder and product needs to organizational goals
Conduct research across the product lifecycle, using approaches such as unmoderated prototype tests, lab studies, online interviews, observational tests, surveys, benchmark studies, and diary studies
Manage complex, overlapping schedules across multiple projects to ensure on-time delivery
Set new standards for methodological rigor and research excellence
Create memos and reports that simplify complex ideas, highlight timely insights, and clearly communicate recommendations
Influence strategic and tactical product roadmaps through cross-functional leadership
Mentor and coach other researchers
Use AI-enabled tools to streamline and scale repeatable research workflows
Select and manage vendors and external research agencies to secure high-quality deliverables and optimal resource allocation
Stay current on industry trends and emerging technologies

What you bring

10+ years of experience in consumer product research or consumer insights
Expertise designing, executing, and analyzing a range of qualitative and quantitative methods (including in-depth interviews, surveys, prototype tests, card sorts, diary studies, focus groups, correlation analyses, and more)
Proven success using data and insights to influence business decisions and drive strategic product value through stakeholder influence
Ability to balance ownership of multiple projects while also leading broader initiatives
Strong capability to dig into data, find insights beyond what’s visible, and connect findings back to underlying questions
Familiarity with behavioral data analytics and working alongside data science and analytics teams
Experience adapting research methodologies for business measurement and reporting
Experience combining insights across research efforts and behavioral data insights
Experience leading collaborative, cross-disciplinary efforts
Exceptional presentation and storytelling skills

Technology

AI-enabled tools

Benefits

Eligible for company sponsored benefits including medical, dental and vision insurance, 401(k), paid leave, and tuition reimbursement
Includes a variety of other discounts and perks

Additional details

Location: New York, NY (hybrid). Requires contributing from the office a minimum of four days per week. The company may change in-office requirements at any time.
Salary: $175,000 - $200,000 per year. Bonus and long-term incentive eligible.

During selection, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal is an equal opportunity employer. If you are a qualified individual with a disability or a disabled veteran and need support during the application or recruitment process, request a reasonable accommodation by emailing AccessibilitySupport@nbcuni.com.

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1mo ago

UX Research and Design

Bravo17 LLC Denver, CO 🇺🇸 Remote

Denver, CO

1mo ago Closed

Full time Customer Experience Data Analytics Design

This position is no longer accepting applications (closed Sep 10, 2026).

Job Description

Bravo17 LLC is seeking a UX Researcher/Designer (0-4 years of experience) to support federal agencies and help raise the standard of user experience in federal digital services. This remote role works with lean teams and high accountability, combining hands-on research, interface design, and collaboration across product and engineering.

You will contribute to mission-driven work in federal and defense environments, balancing user-centered thinking with constraints related to policy requirements and security realities. The position also includes ongoing professional development as you expand your UX research and design practice.

What you’ll do

Assist with user research activities including user interviews, surveys, quantitative analysis, and usability testing.
Analyze user data and help develop personas, journey maps, and other user-centered artifacts.
Support the creation of research reports and presentations.
Create wireframes, mockups, and prototypes under the guidance of senior designers.
Participate in design reviews and critiques.
Learn and apply UX best practices to design solutions.
Collaborate effectively with product managers, engineers, and other stakeholders.
Communicate design decisions and rationale clearly and concisely.
Actively seek opportunities to learn and grow UX skills.
Stay updated on the latest trends and best practices in UX research and design.

Required experience and background

0-4 years of practical experience in the UX field.
Strong understanding of user-centered design principles.
Basic knowledge of qualitative and quantitative user research methodologies.
Proficiency in design tools such as Figma, with strong file setup hygiene and solid prototyping skills.
Excellent communication (especially written) and interpersonal skills.
Strong problem-solving and analytical skills.
Ability to learn quickly, think critically about your own work, and adapt to new challenges.
Portfolio demonstrating hands-on experience applying UX principles.
Bachelors or Masters degree in Human-Computer Interaction (HCI) preferred.

Security clearance

Secret Required (or willingness to apply for Secret).

Location and work model

Remote; the company is also growing presence in Atlanta, Chicago, Denver, and Washington DC areas.
Candidates in those hubs will have opportunities to engage with local team members.

Work environment

Bravo17 is a growing federal digital services firm operating with high accountability, lean teams, and a strong sense of ownership.
The role requires comfort with ambiguity, initiative, and a bias toward action.

Preferred profile (how you work)

Comfort operating without excessive structure and creating clarity where it doesn’t exist.
Thrives where standards are high, teams are small, and impact is visible.
Collaborative and generous with expertise while taking ownership without waiting to be asked.
Motivated by mission-driven work and able to balance user-centered design with regulatory constraints, policy requirements, and security realities.
Comfort leading research and design with minimal oversight.
Communicates confidently with senior federal stakeholders and can defend design decisions with data and rationale.
Adaptable when priorities shift, with a strong focus on quality and usability even in complex systems.
Sees ambiguity as an opportunity, not a blocker.
Interested in building something new rather than only contributing to something already built.